Frequently asked questions

Most teams are up and running in under 30 minutes: create your organization, import users from a CSV file, pick a review template and you are ready. No IT department required.

Yes. User import accepts CSV files with a preview step, so you see exactly what will be created before confirming. Goals and review templates are configured directly in the app.

English, Italian, Spanish, German and French — both the interface and the AI assistant. Each person can use the platform in their own language.

Better: a free plan. Up to 10 users, free forever, no credit card. When you grow past 10 users you upgrade to Professional; nothing is lost in the transition.

No — TalentRewards runs in the browser. For regulated sectors that require it, an on-premise / self-hosted deployment option is available.

Up to 10 users with goals, reviews, feedback and 1-on-1s, plus a monthly AI quota (15 completions, 5 expansions, 5 autocompletes). It is a real plan, not a time-limited trial.

Professional (€10/user/month) covers unlimited users, advanced features and a generous AI quota. Enterprise (€12/user/month) removes the AI limits and adds dedicated support, custom integrations and an SLA.

An optional +€4/user/month module on Professional and Enterprise that connects performance to pay: sales commissions with tiered rates, performance bonuses with custom KPIs, MBO cycles and a full audit trail.

An optional +€3/user/month module for training: course builder, quizzes, certificates with expiry tracking, SCORM 1.2/2004 import and compliance reporting. Every plan includes 3 courses without the add-on.

Yes — €100/user/year for Professional and €120/user/year for Enterprise, about 17% less than paying monthly.

Per active user, billed monthly or yearly by card through Stripe. Seats adjust as your team changes; there are no setup fees and no spend minimums.

Yes. You can cancel from the billing page at any time, and export your data before you go — it is yours.

In the European Union. TalentRewards is built and operated by Almaware S.r.l. (Bergamo, Italy), and EU data residency is a design constraint, not an option.

Yes, by design: consent management, data export, right-to-erasure workflows and retention policies are built into the product. A Data Processing Agreement is available.

Access is role-based and enforced at the database level with row-level security. Employees see their own reviews, managers see their team, admins see the organization — and every organization is fully isolated from every other.

Yes. An on-premise / self-hosted option exists for organizations in regulated sectors (public administration, banking, healthcare, life sciences).

No. Your data is never used to train AI models, and AI requests are processed with zero data retention.

You export it, then we erase it, following the GDPR workflows built into the product. No lock-in by data hostage.

Two things: it drafts and improves performance feedback (in the writer's own language), and it generates review questionnaires from a plain-language description. It is a writing assistant, not a judge.

No. The AI never scores, ranks or rates people. Every AI suggestion is clearly flagged in the interface and a human decides what to keep — the human-oversight approach the EU AI Act asks for.

Yes, in every plan including Free — the plans differ only in monthly quotas. It is not a paid add-on.

Of course. AI assists only run when a user explicitly asks for them; nothing is generated in the background. Ignore the assist buttons and TalentRewards is a fully manual tool.

English, Italian, Spanish, German and French — it writes natively in the language of the person using it, which matters for feedback quality.

Reviews are structured evaluations run in cycles (self, manager, peer). 360° feedback gathers continuous input from colleagues all year. MBO ties measurable objectives to variable compensation. TalentRewards connects all three, so feedback informs reviews and reviews inform pay.

Yes — scheduled 1-on-1s with shared agendas, meeting templates and action items that carry over between meetings.

Yes. The Academy imports standard SCORM 1.2 and SCORM 2004 packages, so courses you already own keep working.

TalentRewards is API-first: every feature in the interface is backed by a documented REST API. Self-service developer access — personal API keys, an official CLI and an MCP server for AI assistants — is in active development.

User data flows in today via CSV import with preview. Custom integrations are available on the Enterprise plan, and the public API programme will widen this further.

Spreadsheets work until the third review cycle. TalentRewards imports your data in minutes and then does what spreadsheets cannot: automated reminders, progress rollups, review templates and a history nobody has to reconstruct.

Usually teams hate pointless reviews. Custom templates, continuous feedback and AI-drafted first versions make reviews shorter and more useful — closer to a real conversation, further from a form.

TalentRewards is built for teams of 50-500 — not 10,000. And up to 10 users it is free forever, so the smallest teams pay nothing at all.

The point is the opposite: cycles run themselves. Automated reminders, rollups and templates replace the chasing-by-email that makes review season painful.

Does it connect to your performance reviews? TalentRewards closes the loop — objectives, reviews and bonuses in one place, with an audit trail finance can rely on.